1. WHO WE ARE
InchaffrayWhisky.co.uk is owned by Inchaffray Ltd, a company registered in Scotland with company number SC653778 whose registered office is at Brynfold, Madderty, Crieff, Perthshire PH7 3PE. Inchaffray Ltd produces and publishes the content on this website and "we", "our", "us" refer to the Inchaffray team.
2. AGE RESTRICTION
In the UK it is illegal for any person under the age of 18 to buy (or to attempt to buy) alcohol for themselves or for any other person under the age of 18 or for an adult to buy (or to attempt to buy) alcohol for any person under the age of 18. Different restrictions may apply in your country of establishment or residence. You must not buy or attempt to buy goods from us if it would contravene these restrictions.
3. CONTRACT
3.1 When you order goods from us you are offering to buy the goods set out in that order from us. By submitting an order, you agree to be legally bound by this contract. We may accept or decline your order.
3.2 Please read and check your order carefully before submitting it.
3,3 Following receipt of your order, we may contact you to say that we do not accept your order. This is generally for the following reasons: the goods are unavailable; you are not allowed to buy the goods from us; we are not allowed to sell the goods to you, for example because you are not over the legal age to buy the goods; you have ordered too many goods; or there has been a mistake on the pricing or description of the goods.
3.4 We only accept your order when we send you our order acceptance confirmation, or otherwise confirm to you the acceptance of your order. At this point a legally binding contract will be in place between you and us for the supply of the goods referred to in that confirmation.
3.5 If you have any questions about our contract, please contact us: by e-mail at by telephone at 07970 592021 by post at Inchaffray Whisky, Ferneyfold Farm Steadings, Madderty, Crieff, Perthshire PH7 3PE We will endeavor to respond to you promptly. Please note that our email and telephone facilities are monitored only during the hours of 9.00am to 5.00pm Monday to Friday (excluding public and bank holidays in Scotland). Please also note that we may record calls and keep a record of correspondence to enable us to deal with your query, and for quality and training purposes.
4. DELIVERY
4.1 Where we agree with you that we shall arrange delivery of goods to you, we will use various service providers to deliver our goods. In such an event, goods shall be deemed delivered when placed into the care of that delivery provider. In this event and upon request we will provide you with details of the delivery provider and the arrangements for delivery.
4.2 The estimated date for delivery of goods to you will be as set out in our order acceptance confirmation.
4.3 If something happens which: is outside of our control; and affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.
4.4 We (or, where applicable, our delivery providers) may not be able to deliver the goods to you or allow you to collect goods if they are unable to properly identify you. Please ensure that you are able to provide our provider with a form of photographic ID.
4.5 We will endeavor to set a delivery date which is within thirty (10) days of your order. If we cannot deliver your goods within thirty (10) days, we will endeavor to let you know. Time of delivery shall not be of the essence of our contract with you.
4.6 Where we arrange delivery to you, if nobody shall be available to take delivery, please contact us using the contact details at the top of this page.
4.7 Please note that where delivery fails due to your non-availability, failure to take delivery, or failure to arrange collection, we (or our delivery providers) may retain the goods and provide you with various options for redelivery or collection, details of which shall be provided to you. If we incur additional costs and expenses as a result of any failure in delivery or failure of collection by you, or provide services to you such as storage and insurance, you shall be liable to us for these costs and expenses, and to pay for these services, and we may invoice you for these charges. You are obliged to pay us for these charges when we request.
4.8 Where you order multiple products from us, we may deliver your goods in instalments. Each instalment shall be the subject of a separate contract, on the terms of these Product Supply Terms.
5. PAYMENT
5.1 The price for our goods and the amount of delivery charges you agree to pay will be set out in our order acceptance confirmation.
5.2 The price of the goods: is in pounds sterling (£)(GBP); includes VAT at the applicable rate; and For UK orders, pricing is DDP (delivered duty paid).
5.3 Payment is accepted via credit or debit card via our payment providers PayPal and Stripe. We do not accept payment by cheque, bank transfer or cash on delivery.
6. TITLE & RISK
6.1 All goods remain our property until such time as we have received in full and cleared funds payment for the goods, and payment for any other sums due to us from you. If you fail to pay for goods, or fail to pay any other sums due to us, by their due date, you must return to us or make available for collection by us or our authorised representatives those goods which remain our property upon demand, failing which you grant us the right to enter upon any premises where those goods are held to take possession of the goods.
6.2 Risk in goods shall pass from us to you when the goods are dispatched to you from our premises.
7. NATUREOF GOODS
7.1 The goods that we provide to you shall be: of satisfactory quality; and match in all material aspects the description of them set out in the materials made available by us to you.
7.2 Please note that the packaging of our goods may be different from that shown in the materials we make available from time to time. While we try to make sure that the appearance of our goods matches shown, there may be small differences between what you receive and what is shown. All sizes and capacities set out in our materials have a small tolerance. Where we include tasting notes, these are the opinion of the taster; your experience and perception may not match their experience and perception.
8. END OF CONTRACT
We may terminate the contract between you and us if you breach the contract, we feel that you are likely to breach the contract, or if you suffer any event, procedure or thing in relation to your insolvency, potential insolvency, or inability to meet debt. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract, or any other rights accrued to us under or in relation this contract.
9. THELIMITS OF LIABILITY
9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not liable to you for any secondary, indirect or consequential loss, cost, expense, damage, liability or claim. Our liability to you is further limited to an amount equal to the price paid by you to us for the goods to which a claim is related. Except as expressly set out hereunder, we exclude to the fullest extent permitted by law, any and all express and implied warranties, representations, conditions and guarantees.
9.2 What we say we will do, and what we say we won't do, or what we will guarantee and what we don't guarantee, and what we recommend or require you to do, in these Terms & Conditions and the other documents they reference, is therefore very important. Please read the document carefully and let us know if you don't understand any point.
9.3 We shall have no liability to you for any breach of the Terms & Conditions caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes, breakdown of systems or network access, delivery service provider delay or failure, flood, fire, pandemic, government order, explosion or accident.
9.4 Further, no one other than a party to this Contract has any right to enforce any of these Terms.
10. VARIATIONS, etc
These Terms & Conditions are dated 12November 2025. No changes to these Terms & Conditions are valid or have any effect unless agreed by us in writing. A waiver granted by us under or in relation to this contract is only valid if given in writing, and applies only to the matter in relation to which is given and no other matter. Any part of this contract which is not enforceable shall be deemed severed from this agreement but the remaining parts shall continue in full force and effect. Notices under this agreement shall be given to us by registered post only, and to the address set out above. We may give notices to you via any means of communication we have for you. Notices shall be deemed given forty eight (48) hours after dispatch.
11. DISPUTES
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us please contact us as soon as possible. If you want to take court proceedings, the courts of Scotland will have exclusive jurisdiction in relation to these Terms & Conditions, and Scots law will apply to these Product Supply Terms.
12 RETURNS, REFUNDS & REPLACEMENTS
12.1 If you wish to return products which are not faulty, please contact us on: info@inchaffraywhisky.co.uk with details of your order within 21 days of delivery of the goods.
12.2 If the product has been opened then no refund, return or replacement can be made.
12.2 Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage.
12.3 The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. We will provide a refund or provide a replacement for any Products received damaged or faulty provided we are notified within 3 working days of receipt. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery.
12.3.4 We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the couriers documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery. Unfortunately photographic evidence is required by our carrier company if an item has been damaged during transit.
